June 26, 2025
Spreadsheets are usually the first tool used to manage suppliers, and the first to become a liability.
Important updates get buried. Repeat supplier problems start popping up. Along the way, you start to wonder whether that cheaper vendor is really saving you money in the long run.
The core problem: managing your approved vendor list (AVL) and tracking supplier quality issues via spreadsheets is unwieldy, creating gaps in oversight that introduce serious quality risks.
Below, we look at why leading manufacturers are trading in their spreadsheets for supplier scorecards, and what they gain in the process.
Free case study: Learn how a leading global manufacturer automated supplier quality management with AssurX
Where Spreadsheets Break Down
Spreadsheets may feel like a simple way to manage suppliers, but they aren’t designed to support continuous improvement in a rapidly evolving supplier landscape.
The siloed nature of spreadsheets in particular leads to major risks in many organizations, including:
- Poor visibility into trends: If a supplier has multiple product complaints over a few months, but those complaints live in separate tabs or systems, no one may realize there’s a trend until a major failure occurs.
- Lack of feedback loops: Status updates from internal teams or suppliers may be buried in email threads or siloed documents. Without a single system of record, it’s nearly impossible to track what’s been done (or not done) to resolve an issue.
- Audit challenges: When audit season arrives, teams are forced to manually piece together records of supplier performance, communication, and resolutions across dozens of spreadsheets. It’s time-consuming and error-prone, drawing added scrutiny from auditors when records are spotty or incomplete.
How Supplier Scorecards Transform the Process
Unlike spreadsheets, supplier scorecards within an automated quality management system (QMS) are designed to give you real control over your supply chain. Scorecards bring objectivity to the supplier evaluation process by allowing you to define your own rating criteria and weight them based on your company’s specific priorities.
These weighted metrics roll into an overall supplier score, giving you a color-coded snapshot of supplier risk that helps you make more confident, data-driven decisions.
The ability to weight rating criteria means a supplier who consistently delivers shipments late may earn a lower overall score, even if their product quality is otherwise high. It also means you can quickly identify when a supplier’s performance is trending down, before it causes a problem for quality and your customers.
Just as impactful, supplier scorecards tie directly into the rest of your QMS, connecting supplier records to:
- Corrective and preventive actions (CAPAs)
- Audit findings
- Supplier documentation and certifications
- Supplier corrective action requests (SCARs).
For instance, if a supplier has an open corrective action or a lapsed certification, it shows up in their score automatically. When teams discover a supplier quality issue, it doesn’t sit idle. Integrated workflows ensure appropriate follow-up actions, documenting and tracking the process from start to closure.
Better Decisions, Fewer Surprises
Customers and regulators hold manufacturers responsible for the quality of products that leave their facility, even when defects arise due to failures on the supplier’s part.
That’s why companies must take a proactive approach to supplier quality that goes beyond checking the box to ensure a fully closed-loop system that leads to better decisions and fewer surprises. Moving from spreadsheets to supplier scorecards achieves these goals by:
- Giving quality leaders visibility into which suppliers are improving, which are slipping, and where to focus attention before a quality escape occurs
- Providing objective scoring for threshold-based actions such as shipment holds, increased inspection frequency, and follow-up audits
- Helping teams collaborate more effectively centralizing data in a single source of truth—no need to chase down spreadsheets or email chains to figure out where a supplier stands
- Streamlining audits and minimizing supplier-related findings by demonstrating a consistent, proactive approach to supplier oversight that links every action, communication, and resolution to the supplier’s record
Conclusion
Spreadsheets might get you started, but they can only take you so far, especially given the complex nature of the modern manufacturing supply chain.
Today’s market leaders understand that supplier quality is too important to manage with siloed, error-prone tools like spreadsheets. Supplier scorecards in the QMS bring structure, visibility, and accountability to your supplier program, helping you shift from fighting fires to building a resilient supply chain over the long term.
About the Author
Stephanie Ojeda is Director of Product Management for the Life Sciences industry at AssurX. Stephanie brings more than 15 years of leading quality assurance functions in a variety of industries, including pharmaceutical, biotech, medical device, food & beverage, and manufacturing.
