Complaint Management Software

Automate and streamline the complaint lifecycle from product event intake through investigation, root cause analysis, corrective action and reporting to regulatory agencies.

Based on compliant industry best practices for complaint handling, AssurX’s complaint management software guides users through proper processing, documenting and reporting of every complaint. The software logs product events from all sources (CRM, phone, email, website, internal, etc.) then centrally manages the process as reporting requirements are assessed; investigations conducted, and follow-up activities are assigned and tracked.

When required, the system can automatically launch corrective actions and electronic regulatory reporting. The software comes with fully compliant audit trail and electronic signature functionality.

Using automatic task assignment, escalation, and notifications to keep the process efficiently moving, AssurX complaint management software creates an ironclad closed-loop system that ensures all product issues are properly handled and reported in a timely manner.