“PG&E was extremely impressed with the whole process and support from AssurX. They were open and honest from day one and demonstrated exactly what we were looking for.”
AssurX Technical Support
Our support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our firm commitment to sustaining the highest customer satisfaction ratings in the industry.
You can count on us to help you receive the most from your AssurX technology investment. AssurX users always have timely access to AssurX technical support experts via phone, fax, or email to your company’s designated contacts, with same day response during regional business hours and days to all support issues.
Every support issue is followed up with a support survey. These surveys are used to give the customer the final word over when a support issue is deemed closed and the results are measured and continuously reviewed by AssurX management.
Highest Customer Service Satisfaction ratings in the industry.
Current Rating: 9.4 (scale from 1 to 10)
“AssurX’s technical support has been excellent.”
Engineering Technical Support Services
Add our experts to your team for everything from advice to turnkey deployment. Engineering consulting services are available to provide support for your customization, integration and validation efforts. AssurX Professional Services can deliver engineering support on-site or over the phone at your convenience at per diem or hourly rates.