Risk Management

Let’s start with a scenario that illustrates the methodology behind using decision trees for root cause analysis. The scenario: one morning you notice a dark spot on your driveway where [...]

In Stephen Covey’s 7 Habits of Highly Effective People, the author famously exhorts readers to “begin with the end in mind.” Quality leaders who are looking to get better results should consider [...]

Imagine that you’re a manufacturer of skincare products detecting a spike in complaints about a specific eye cream causing skin irritation. Your initial investigation helps isolate the plant [...]