A Complaint Management Primer: Compliance-Driven Strategies for Effective Complaint Management OnDemand Webinar
In this Complaint Management primer webcast you will learn strategies for implementing a complaint management process that facilitates gathering, evaluating, investigating and remediating complaints from the premarket stage to closure–and what practices to avoid.
Taking a reactive, unstructured approach to complaint handling is a risky practice. Today’s quality and regulatory environment require a compliance-driven complaint management practice that enables medical device manufacturers to:
Key focus areas include:
Implement a closed-loop complaint handling process
Analyze trends, metrics and KPIs for process and product improvement
Eliminate practices that can derail the effectiveness of a complaint management system
Identify and evaluate valid complaints and determine which are not
Conduct systematic, data-driven evaluations, investigations and regulatory reporting
Relate complaint evaluation risk controls and pre-market risk evaluations for true product lifecycle insight
Achieve compliance with FDA device surveillance inspections
Download the AssurX Complaint Management Brochure
Streamline the complaint lifecycle from intake through investigation, root cause analysis, corrective action, and regulatory reporting throughout the product lifecycle.