Webinar Replay: A Complaint Management Primer:

Compliance-Driven Strategies for Effective Complaint Management

In This Webcast

In this Complaint Management primer webcast you will learn strategies for implementing a complaint management process that facilitates gathering, evaluating, investigating and remediating complaints from the premarket stage to closure–and what practices to avoid.

Taking a reactive, unstructured approach to complaint handling is a risky practice. Today’s quality and regulatory environment requires a compliance-driven complaint management practice that enables medical device manufacturers to:

  • Implement a closed-loop complaint handling process
  • Analyze trends, metrics and KPIs for process and product improvement
  • Eliminate practices that can derail the effectiveness of a complaint management system
  • Identify and evaluate valid complaints and determine which are not
  • Conduct systematic, data-driven evaluations, investigations and regulatory reporting
  • Relate complaint evaluation risk controls and premarket risk evaluations for true product lifecycle insight
  • Achieve compliance with FDA device surveillance inspections

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About AssurX:

With decades of expertise built into our quality management and regulatory compliance software platform, AssurX helps companies maintain quality and compliance, streamline workflow, control risks and better manage your enterprise. Our configurable software and deep understanding of users’ needs produce a unique system that easily adapts as your business evolves.

AssurX is an ideal partner for regulated companies looking for better operational control and efficiency while meeting and exceeding compliance standards.