Webinar Replay: A Complaint Management Primer:
Compliance-Driven Strategies for Effective Complaint Management

Taking a reactive, unstructured approach to complaint handling is a risky practice. Today’s quality and regulatory environment requires a compliance-driven complaint management practice that enables medical device manufacturers to:

  • Implement a closed-loop complaint handling process
  • Analyze trends, metrics and KPIs for process and product improvement
  • Eliminate practices that can derail the effectiveness of a complaint management system
  • Identify and evaluate valid complaints and determine which are not
  • Conduct systematic, data-driven evaluations, investigations and regulatory reporting
  • Relate complaint evaluation risk controls and premarket risk evaluations for true product lifecycle insight
  • Achieve compliance with FDA device surveillance inspections

Learn strategies for implementing a complaint management process that facilitates gathering, evaluating, investigating and remediating complaints from the premarket stage to closure–and what practices to avoid.

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