Automating Complaint Management for Life Sciences: A Best Practice Approach Webinar
Automating Complaint Management for Life Sciences: A Best Practice Approach OnDemand Webinar
Automating complaint management reduces potential risk to public safety and subsequent FDA action by expediting investigations and root cause analysis of safety and efficacy issues. Quality management software built on best practices eliminates disconnected processes and provides a centralized, controlled system to manage the complaint handling process until the investigation is satisfactorily closed and reported if necessary.
Learn the industry’s best practices for initiating and implementing an electronic complaint handling solution for pharmaceutical, medical device, and biotech organizations. See how automating a process—from complaint intake, through review, investigation, regulatory reporting, and returned product shipment tracking—can ensure complaints are handled quickly and efficiently, utilizing the right resources at the right time.
Key focus areas include:
The characteristics of an effective complaint management process
The workflow steps involved in processing a complaint
The identification of typical attributes to be collected and managed throughout a complaints resolution process
Customer communications techniques
Enforcement of electronic signature controls
Regulatory Reporting and electronic submissions to regulatory agencies
Key capabilities your complaints management system should include
Download the AssurX Complaint Management Solution Brochure
AssurX’s Complaint Management solution enables an automated approach to a customer’s product complaint process. Streamline the complaint lifecycle from intake through investigation, root cause analysis, corrective action, and regulatory reporting throughout the product lifecycle. Reinforce accountability and speed to action through task management and dashboards.