Request Webinar Replay – Life Science Best Practices for Handling Complaints

IN THIS WEBCAST

Learn the industry’s best practices for initiating and implementing an electronic complaint handling solution for pharmaceutical, medical device, and biotech organizations. See how automating a process—from complaint intake, through review, investigation, regulatory reporting, and returned product shipment tracking—can ensure complaints are handled quickly and efficiently, utilizing the right resources at the right time.

PLEASE PROVIDE THE FOLLOWING:

AGENDA

  • The characteristics of an effective complaint management process
  • The workflow steps involved in processing a complaint
  • The identification of typical attributes to be collected and managed throughout a complaints resolution process
  • Customer communications techniques
  • Regulatory Reporting Decision Trees and electronic submissions to regulatory agencies
  • Identifying an effective complaints management system and process
  • The key capabilities your complaints management system should include

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