No News is Big News: AssurX SaaS is Configurable!
That’s what police usually say when a crowd gathers to watch something new, unusual or just plain interesting.
Reminds me of an article I recently ran across declaring that Software as a Service (SaaS) technology was indeed configurable. The jist of it was that NetSuite CEO Zach Nelson was attempting to shatter some of the common misperceptions about SaaS during his keynote address at a company’s partner conference in San Francisco last week.
The WebCPA article covering Zach’s speech went on, “Addressing claims that most SaaS solutions are not customizable, Nelson claimed that there are currently 6,600 users utilizing NetSuite’s enterprise resource planning functions, the majority of which are customizable features.”
Extra! Extra! Read all about it: SaaS is configurable, says Zach. And we’ve blogged about this before, too.
But is this news to anyone?
Apparently it is in some circles. So why has SaaS gotten a bad rap as inflexible?
Blame it on the early days of SaaS, when some providers offered more rigid, “pigeon-holed” solutions, says AssurX Operations Manager Karl Kleinkauf, who’s been in this business nearly twenty years. “In the old days there was something of a ‘take it or leave it’ attitude,” Karl adds.
But that’s all changed in recent years, Karl notes. For starters, the technology has improved and ample bandwidth is more widely available today. Both factors help make SaaS more configurable. But consumer demand also helped make it happen, Karl notes.
In fact, as his own customers get more adept using SaaS for regulatory compliance, they often see other uses for it. “I’ve helped many use our SaaS system for document control and customer complaint handling after they’ve gotten comfortable with it on the compliance side,” Karl says.
So let’s recap: SaaS is flexible, multi-faceted and configurable.
Remember, you didn’t read it here first.