AssurX has created this privacy statement (“Statement”) in order to demonstrate our commitment to customer privacy. The Statement covers privacy issues of users of our website, and privacy issues of users of our hosted software.
AssurX, Inc. is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information about you that we receive on the Internet. In general, you can visit AssurX on the World Wide Web without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. AssurX uses this information to measure the use of our site and to improve the content of our site. There are times, however, when we may need information from you, such as your name and address. When information is needed, we will try to let you know at the time of collection, how we will use the personal information. Usually, the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific restricted information.
If you register with AssurX on-line, we may use this information to provide you with custom information about AssurX’s offering in support of your business needs. At times we conduct on-line surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect information from you on the Internet. AssurX’s Website may contain links to other sites such as AssurX partners and affiliates. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.
USE OF IP ADDRESS
The AssurX website logs IP addresses (or domain names), but not the e-mail addresses, of visitors. This information is aggregated and logged, and used to measure statistical information about the usage of the site, including but not limited to the total number of visits, average time spent on the site, and pages viewed, both in real-time and within a certain historical time frame. AssurX uses this aggregated information to measure the use of our site and to improve the content and usage of our site.
THIRD-PARTY WEB BEACONS
HOSTED SERVICES PRIVACY
Privacy related to the use of our hosted service (the “Service”) is of great importance to us. Because AssurX gathers important information from visitors and customers, AssurX has established this Statement as a means to communicate our information gathering and dissemination practices. AssurX reserves the right to change this statement at any time, effective upon posting of an updated version of this Statement on the Service or on the corporate website at www.assurx.com.
AssurX requires customers, who register to use the Service, to provide contact information, such as their name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, credit card number, and the number of users within the organization that will be using the Service. At the time customers express interest in attaining additional information, or when a customer registers for the Service, AssurX may also ask for additional personal information, such as title, department name, fax number, or additional company information, such as annual revenues, the number of employees or industry. Customers can opt out of providing this additional information.
AssurX uses the information collected to set up the Service for individuals and their organizations. AssurX may also use the information to contact customers to further discuss customer interest in the AssurX company, the Service, and to send information regarding the AssurX company or partners, such as promotions and events. AssurX may also email information regarding updates to the Service or company. Customer email addresses and any personal customer information will not be distributed or shared with third parties.
Except as explicitly stated at the time of information request, or as provided for in the On Demand Agreement document or any other contractual agreement between you and AssurX for the Service (collectively, “Terms”), AssurX does not disclose to third parties the information provided. All financial and billing information collected is used solely to check the qualifications of prospective customers and to bill for the Service. This billing information is not used by AssurX for marketing or promotional purposes. AssurX may use a third-party intermediary to manage the credit card processing. This intermediary is solely a link in the distribution chain and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing.
Customers of the Service will be using the Service to store data and information (“Data”). AssurX will not review, share, distribute, print, or reference any such Data except as provided in the Terms, or as part of assisting Customers with a technical support issue, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the Terms, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user ID and password.
AssurX may also collect certain information from visitors to and customers of the Service and AssurX.net, such as Internet addresses. This information is logged to help diagnose technical problems, and to help us in constantly improving the quality of the Service. AssurX may also track and analyze non-identifying and aggregate usage and volume statistical information from visitors and customers and provide such information to third parties.
THIRD PARTY SITES
The Service may contain links to other Web sites. AssurX is not responsible for the privacy practices or the content of these other Web sites. Customers and visitors will need to check the policy statement of these other Web sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.
Customers may choose to terminate their use of the Service at any time by contacting AssurX Technical Support, or by sending notice as provided for in the Terms.
CORRECTING & UPDATING CUSTOMER INFORMATION
If customers need to update or change registration information they may do so by contacting AssurX Technical Support. AssurX will respond quickly to customer correction or update requests, just as if it were a normal technical support issue.
ASSURX SECURITY STATEMENT
Myassurx.com utilizes some of the most advanced technology for Internet security available today. When customers access the AssurX site via URLs that begin with “https”, Secure Sockets Layer (SSL) technology protects customer information using both server authentication and data encryption, ensuring that customer data is safe, secure, and available only to registered users in the customer’s organization. Myassurx.com is hosted in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.
Myassurx.com provides each user in the customer’s organization with a unique Employee ID (user ID). This, along with a password that is determined by the user or Customer’s system administrator, must be entered each time the user logs in. A password must also be entered each time a user applies an Electronic Signature to a record. This methodology, along with a number of other security-related features and technologies in the myassurx.com system, makes it possible for the customer’s organization to comply with federal regulations and other regulatory mandates such as the U.S. Food and Drug Administration’s 21 CFR Part 11.
When a user logs into the Service, the Service sends a cookie to the user’s computer. The cookie stores the session ID for the duration of a specific session. This information allows the Service to process customer’s online transactions and requests. Standing alone, cookies do not identify customers personally. They merely recognize customer’s browser. If the user chooses to do so, the cookie will also store the user’s company name and user ID so that this information can be pre-filled in the form for future logins. The cookie does not contain the password(s) of the user or other confidential information. Users who disable their Web browsers’ ability to accept cookies may not be able to successfully use the Service.
Questions regarding this Statement or the practices of the Service should be directed to AssurX Technical Support or by regular mail addressed to AssurX, Inc., Attn: Security Administrator, 18525 Sutter Boulevard, Suite 150, Morgan Hill, CA 95037.